Born, raised and still residing in Lusaka, Mwaka is a true ambassador for the warm-hearted and sunny nation of Zambia. Having always had a penchant for the hospitality industry, Mwaka has nearly 20 years of experience under his belt. Starting out at a family run hotel in Lusaka where he worked for 5 years, the wilderness called and Mwaka made the exciting move to the Lower Zambezi in 2010 where he worked in various safari lodge management positions for 11 years. Being the people person that he is, the safari industry is right up Mwaka’s street where he has the opportunity to engage and interact with both guests and work colleagues. With a core foundation in marketing, nothing makes Mwaka happier than giving his clients an unforgettable experience through exceptional service with his dedicated team. Speaking of teamwork, Mwaka is a passionate basketball player and has enjoyed slam dunking since his childhood. Clearly one for the outdoors and fresh air, sports and exercise are extremely important to Mwaka and have become a routine part of his lifestyle.
GUEST RELATIONS MANAGER & HOSTESS
You can’t help but be drawn to Faith, who’s infectious nature and vibrant smile make you feel at home right away. A woman of many talents, Faith has proved herself in various roles across the tourism industry. She has hosted a number of programs in the sector, covering topics such as online marketing, operations of tourism entities and the hospitality model. Communication is one of her strong points and she has engaged with key players in the tourism industry including government agencies/departments, traditional establishments and international diplomatic bodies. She has also been a speaker and presenter at a number of business and social events. Her aspiration to make a positive contribution to society is marked by her personal qualities of being open-minded, curious, willing to share experiences and seek new perspectives. Faith is a child of Africa and her passion for the continent shines through with her distinct fashion sense, her love of local hangouts, food and music. Faith is a family-oriented person and it’s evident in her approach to hospitality and guest relations.
Vanessa grew up across the river in Zimbabwe and has called Zambia home since 2003. Her earlier years were spent competing in outdoor sports, and after marrying a farmer and living on a farm, she naturally moved into administration type roles that could fit in with the remote freedom of farm life. Vanessa joined the Royal Zambezi team in 2008 and has proudly managed all aspects of the reservations function single-handedly for ten years. She puts every effort into efficient responses and enjoys building relationships with both agents and guests and ensuring all expectations are met. Being a valued and integral part of Royal Zambezi Lodge, Vanessa loves being a part of the Royal family and getting positive feedback from happy guests.
Born and raised on the Copperbelt in Northern Zambia, Gary spent most of his childhood in Ndola and Lusaka. Gary’s parents were later transferred to the tourist capital of Zambia, Livingstone. This move saw Gary’s tourism career take root where he worked with two of Zambia’s most prestigious adventure and accommodation brands. Being the efficient multitasker that he is, Gary pursued a Diploma in International Tourism and Travel with the University of Zambia, whilst gaining invaluable experience in the industry at the same time. Gary’s career has gone from strength to strength accumulating 21 years of experience in tourism, and specialising in Reservations and Sales for the last 17 of those. Football is his passion outside of hospitality, and he is an avid Manchester United fan. In his spare time, Gary enjoys spending quality time with his family.
HEAD OF SALES & MARKETING
LODGE SERVICES MANAGER
FLIGHT RESERVATIONS MANAGER
AIRPORT CUSTOMER RELATIONS OFFICER
Richard’s roots started in Livingstone, Zambia, right through to completing his schooling. Then, in 2003, Richard hit the ground running in the working world and joined Sun International Hotels in diverse positions from room attendant, public area cleaner and laundry manager. He swiftly got promoted to the Guest Relations Office, a position he held proudly for five years. Richard gained further experience across the industry, enhancing his career in posts from Barmen to Food & Beverage Manager. All whilst studying a Diploma in Business Administration through the University Of Zambia. His love for the safari industry solidified when he got the opportunity as a Relief and Camp Manager across various camps in Zambia. Gaining invaluable experience in diverse environments across the industry, Richards love for the wild shines through the moment you meet him. He takes immense joy and pride in sharing his memorable moments on Safari across Zambia and is an enthusiastic storyteller. Richard will be your travel liason at Lusaka Airport (KKIA) to assist you with a smooth and convenient transfer to your safari destination. If you have time to spare, ask him about his experience with the pride of lions visiting his room in Kafue National Park! Outside the wild world of safari, Richard loves watching soccer (an avid Man-U supporter!) and hanging out with friends and family.